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1 – 2 of 2Mobile technologies have recently come to serve as the primary reservation option for the hospitality industry. This study examines the role of online experience in determining…
Abstract
Purpose
Mobile technologies have recently come to serve as the primary reservation option for the hospitality industry. This study examines the role of online experience in determining potential consumers' perceived hotel brand image, through a three-stage model based on the stimulus–organism–response (SOR) framework.
Design/methodology/approach
A dual-stage analytical procedure, including structural equation modeling (SEM) and an artificial neural network (ANN) approach, was adopted to test the hypotheses.
Findings
Online experience of mobile applications (apps) can be influenced by perceived usefulness. As the indivisible component of consumers' cognitive beliefs, perceived ease of use exerts a positive impact on online experience. The online experience of mobile apps positively influenced brand awareness and satisfaction, further contributing to potential consumers' brand image formation.
Research limitations/implications
This study empirically verified the relationships among potential hotel consumers' perceptions of official hotel mobile app quality, online experience and brand image.
Practical implications
This study reiterates the importance of official hotel apps in implementing online marketing strategies, suggesting that hoteliers should pay attention to enhancing the quality of their official apps.
Originality/value
This study is one of the first to combine machine learning techniques with the traditional SEM approach to assess linear and nonlinear relationships in consumers' perceptual models. Additionally, the findings provide theoretical insights into the online experience of mobile apps and reveal the perceived brand image formation process of potential consumers.
Details
Keywords
Jian Sun, Guangxiang Zhang, Zhongxian Xia, Zhigang Bao, Jinmei Yao, Xin Fang, Zhe Zhang and Renyun Guan
To understand the service performance of full ceramic ball bearings under extreme working conditions and improve their service life, dynamic characteristic tests of full ceramic…
Abstract
Purpose
To understand the service performance of full ceramic ball bearings under extreme working conditions and improve their service life, dynamic characteristic tests of full ceramic ball bearings under ultra-low temperature conditions were carried out by a low-temperature bearing life testing machine, and temperature rise and friction were measured under extreme low-temperature environment.
Design/methodology/approach
The heat-flow coupling model of bearing was established by CFD software, and the test results were further analyzed.
Findings
The results show that the temperature rise of the bearing is not obvious in the liquid nitrogen environment. With the increase of the chamber temperature, the lubrication state of the bearing changes, resulting in the temperature rise of the outer ring of the bearing. As the temperature of the test chamber increases, the friction force on the bearing increases first and then decreases under the action of multifactor coupling.
Research limitations/implications
The research results provide test data and theoretical basis for the application of all-ceramic ball bearings in aerospace and other fields and have important significance for improving the service life of high-end equipment under extreme working conditions.
Practical implications
The research results provide test data and theoretical basis for the application of full ceramic ball bearings in aerospace and other fields and have important significance for improving the service life of high-end equipment under extreme working conditions.
Social implications
The research results provide test data and theoretical basis for the application of full ceramic ball bearings in aerospace and other fields and have important significance for improving the service life of high-end equipment under extreme working conditions.
Originality/value
The research results provide test data and theoretical basis for the application of full ceramic ball bearings in aerospace and other fields and have important significance for improving the service life of high-end equipment under extreme working conditions.
Details